ZenPack:SugarCRM
Note: This ZenPack is available in commercial versions of Zenoss. Click here to request more information about this commercial ZenPack. Click here to see all commercial ZenPacks.
- Organization
- Zenoss, Inc.
- ZenPack name
- ZenPacks.zenoss.SugarCRMMonitor
SugarCRM ZenPack
Warning
The ZenPack Catalog has moved to its new home at https://www.zenoss.com/product/zenpacks as of January 17, 2017. The following information may be out of date, and this page will eventually be removed.
Support
This ZenPack is included with commercial versions of Zenoss and enterprise support for this ZenPack is provided to Zenoss customers with an active subscription.
Background
The ZenPacks.zenoss.SugarCRMMonitor ZenPack monitors SugarCRM services.
Prerequisites
Prerequisite | Restriction |
---|---|
Product | Zenoss platform 4.x, Zenoss 2.2 or higher |
Required ZenPacks | ZenPacks.zenoss.SugarCRMMonitor |
Configuring Zenoss platform
All SugarCRM devices must exist under the /Devices/Web/SugarCRM device class.
- Navigate to the device or device class under the /Devices/Server/Tomcat device class in the Zenoss platform interface.
- If applying changes to a device class:
- Select the class in the devices hierarchy.
- Click Details.
- Select Configuration Properties.
- If applying changes to a device:
- Click the device in the device list.
- Select Configuration Properties.
- If applying changes to a device class:
- Edit the appropriate configuration properties for the device or devices.
SugarCRM Configuration Properties Name Description zSugarCRMBase zSugarCRMPassword Password for the zSugarCRMUsername user. zSugarCRMTestAccount zSugarCRMUsername Username allowed to log into the Sugar CRM server.
- Click to save your changes.
- From the left panel, select Device under Monitoring Templates.
- Select Bind Templates from the Action menu. The Bind Templates dialog appears.
- Move the SugarCRM template from the Available list to the Selected list.
- Click Save. The SugarCRM template should now be displayed under the Monitoring Templates for Device. You will now be able to start collecting the Sugar CRM metrics from this device.
- Navigate to Graphs and you should see some placeholders for graphs. After approximately fifteen minutes you should see the graphs start to become populated with information.
Daemons
Type | Name |
---|---|
Performance Collector | zencommand |
Installation
Normal Installation (packaged egg)
- Download the appropriate egg file for the version of Zenoss you are running.
- Ensure you are logged in as the zenoss user:
$ sudo su - zenoss
- Install the ZenPack:
$ zenpack --install ZenPacks.zenoss.SugarCRMMonitor-*.egg
- Restart these services:
$ zenoss restart
Discuss
New: Don't forget to add yourself to the Zenoss User Map!