ZenPack:SugarCRM

Note: This ZenPack is available in commercial versions of Zenoss. Click here to request more information about this commercial ZenPack. Click here to see all commercial ZenPacks.

Organization

Zenoss, Inc.

ZenPack name

ZenPacks.zenoss.SugarCRMMonitor

Applications Monitored: 

• SugarCRM

SugarCRM ZenPack

The SugarCRMMonitor ZenPack allows you to monitor SugarCRM services.

Warning

The ZenPack Catalog has moved to its new home at https://www.zenoss.com/product/zenpacks as of January 17, 2017. The following information may be out of date, and this page will eventually be removed.

Support

This ZenPack is included with commercial versions of Zenoss and enterprise support for this ZenPack is provided to Zenoss customers with an active subscription.

Background

The ZenPacks.zenoss.SugarCRMMonitor ZenPack monitors SugarCRM services.

Prerequisites

Prerequisite	Restriction
Product	Zenoss platform 4.x, Zenoss 2.2 or higher
Required ZenPacks	ZenPacks.zenoss.SugarCRMMonitor

Configuring Zenoss platform

All SugarCRM devices must exist under the /Devices/Web/SugarCRM device class.

1. Navigate to the device or device class under the /Devices/Server/Tomcat device class in the Zenoss platform interface.
   • If applying changes to a device class:
     1. Select the class in the devices hierarchy.
     2. Click Details.
     3. Select Configuration Properties.
   • If applying changes to a device:
     1. Click the device in the device list.
     2. Select Configuration Properties.
2. Edit the appropriate configuration properties for the device or devices.

   SugarCRM Configuration Properties

   Name	Description
   zSugarCRMBase
   zSugarCRMPassword	Password for the zSugarCRMUsername user.
   zSugarCRMTestAccount
   zSugarCRMUsername	Username allowed to log into the Sugar CRM server.

   
   

3. Click Save to save your changes.
4. From the left panel, select Device under Monitoring Templates.
5. Select Bind Templates from the Action menu. The Bind Templates dialog appears.
6. Move the SugarCRM template from the Available list to the Selected list.
7. Click Save. The SugarCRM template should now be displayed under the Monitoring Templates for Device. You will now be able to start collecting the Sugar CRM metrics from this device.
8. Navigate to Graphs and you should see some placeholders for graphs. After approximately fifteen minutes you should see the graphs start to become populated with information.

Daemons

Type	Name
Performance Collector	zencommand

Installation

Normal Installation (packaged egg)

1. Download the appropriate egg file for the version of Zenoss you are running.
2. Ensure you are logged in as the zenoss user:

   $ sudo su - zenoss

3. Install the ZenPack:

   $ zenpack --install ZenPacks.zenoss.SugarCRMMonitor-*.egg

4. Restart these services:

   $ zenoss restart

Discuss

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