ClearEventIndex

Clearing the Event Index Files

Symptoms that might indicate this are when:

• You can access MySQL correctly via command line commands
• RabbitMQ shows queues correctly
• Error message ending in "ServiceResponseError: Service Unavailable"

Ensure you have a backup position before trying this but I have found it often successful and it hasn't yet broken anything. Instructions are for Zenoss 4.x.

1. Stop all Zenoss processes with:

      zenoss stop

1. Navigate to $ZENHOME/var/zeneventserver
2. All the files under this directory make up the event index

      index
          summary
          archive

1. Move all files to a safe place OUTSIDE the $ZENHOME/var directory structure, leaving a blank directory

      mv index /opt/zenoss/mysafe

1. Restart Zenoss - the index files should all be rebuilt

JaneCurry (talk) 18:17, 16 December 2014 (UTC)